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Seeing Review Stars? Do They Attract Clicks?

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Google just rolled out a bright yellow five star system of showing review ratings. We wondered how they pulled clicks from the other elements of Google’s interface when someone searched for attorney services.

My Prediction:

My initial prediction was that the star results with the Author Rich Snippets would detract from the #1 ranking and end up with more clicks altogether.

So, we performed a test to get some insight on this new product, and how it performs.

Methodology:

We performed 3 different click tests to get to know the effect of these review stars in three similar, yet very different result interfaces.

Each image that we presented to a user was prompted by the very same question:

You are searching for a personal injury lawyer. Where do you click?

Each image was supposed to have 100 users interact with the presented image after being prompted, but usabilityhub recently changed their whole suite (for the worse in my opinion—their heat maps showing click distribution is much less effective at showing click distribution), and there were actually 140 clicks recorded on each image. The click distribution varies depending on the layout as you can see:

 

Image shown:

 

Local Pop-up Image Shown

 

Where they Clicked:

 

The new click distribution is a bit harder to read, but you can see that the users in this experiment did not gravitate towards the stars as shown in the click distribution graph below. Keep in mind that the screenshot used did not show the typical map results in the upper right hand corner.

Local Pop-up Click Distribution

 

Click Distribution:

 

Local Pop-up Click Pie Chart

Click numbers for Pop-up

 

Image Shown:

 

Local Results Review Stars in E

 

Where they Clicked:

 

Clicks With Review Stars in E Local

 

Click Distribution:

 

Click Distribution Pie Chart

E Local w/stars

 

 

Image Shown:

 

Above the Fold Stars at Bottom

 

Where they Clicked:

 

Above Fold Stars on Bottom

 

Click Distribution:

 

Above Fold Click Distribution

Above Fold With Review Stars

 

 

Takeaways

 

There are a number of interesting conclusions to make from this data. There is confirmation that local results steal from organic results, and that review stars do have an effect—although it is arguably much less important than authorship photos. This data, however, is another example of how the #1 spot is not necessarily where you need to be anymore. Simply having the best looking listing with authorship + review stars can make a big difference as long as you show up above the fold on the user’s screen.

 

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